Frequently Asked Questions
General Questions

You will find here answers and links to knowledge base articles covering the common issues..

  1. What is DeepKnowledge?
  2. DeepKnowledge™ is a full-fledged web based e-library system that allows content access, management, search and deliverability. It empowers hundreds of thousands of end users and a multitude of medical, academic and corporate institutions in the middle-east and North Africa.
  3. What is Federated Search?
  4. Federated search is the technology of simultaneously searching multiple content sources from one search user interface and aggregating the results into a single results page. Federated search engines sometimes perform additional functions such as removing duplicates from the results lists, ranking content like articles against one another or combining search results by subject and content type.
    DeepKnowledge™ has currently partnered with the leading search providers such as Muse Global , Serial Solutions , EBSCOhost and Deep Web Technologies in order to provide a seamless integration with the most advanced federated search services available, with a portfolio of over 10,000 connectors. If you currently subscribe to one of these products please get in touch with in order to activate your integration for FREE.
  5. How can I register?
  6. In order to register, simply fill the registration form , click on submit, open your mailbox and click on the activation link that you have received.
    Please make sure that the username you have provided during the registration is a valid email address, otherwise you will not be able to activate your account.
  7. I did not receive any activation email, what should I do?
  8. If you didn’t receive the activation email, it is mostly due to restrictions in your email client. Check your Junk emails folder, make sure that you add to your safe list and request another activation email here.
    In the case where this does not help, please get in touch with
  9. I registered but it says that I need to wait for the library administrator to review and activate my account.?
  10. Your library administrator chose to manually review and activate user accounts. Wait for some time until your account is being reviewed, you should be receiving a confirmation email soon once your account is approved
  11. Who can register?
  12. Any person who is part of Zayed Military Hospital - مستشفى زايد العسكري should be able to register. Please get in touch with your library administrator for more details in regards to any particular requirements or limitations that could apply to the e-library registration.
  13. I forgot my password, how can I get it back?
  14. Simple! Go to password reset page , enter the email address you registered with and you should receive instructions by email on how to reset your password.
  15. I have a problem that is not listed in the FAQ, who can help?
  16. Get in touch with your librarian, there is high chance that he would be able to provide you the information you need. We are also here to help! Fill up the support enquiry form and one of our DeepKnowledge specialists will assist you.
  17. Can I access the e-library from home or while I am travelling?
  18. Of course! All your institution subscribed content that is available on the e-library portal is remotely authenticated, which means that you simply have to login using your account in order to get access to the same content. If you are having trouble viewing a particular resource or database, please get in touch with us by filling the support form .
  19. Where can I download the user guide?
  20. We maintain an online documentation that reflects changes to the e-library platform as well as the addition of new features. You can access the online knowledge base here .